Alexa Contact Blocking: It’s A Thing Now!

When Amazon first introduced the new Alexa calling and messaging services, it seems there was one major flaw in the new system: Contacts would be automatically synced from your mobile device, and there was no way to block or delete any of them. Yesterday an update was released to the Alexa app, and Alexa contact blocking is a thing now.

Alexa messaging and calling are not yet available outside the U.S.


80s Call Block


Note that you must get the updated version of the Android or iOS app to get the new functionality. First I’ll share the how-to, then the step-by-step with screenshots. From Amazon’s Manage Your Contacts Help page:

To block a contact:

  1. Open the Alexa app and select Conversations conversations button from the bottom menu.
  2. Select the Contacts icon .
  3. Scroll down and select Block contacts.
  4. Select the contact you want to block, then select Block and confirm.
Tip: You can also temporarily block alerts for messages and calls on supported Echo devices using the “Do Not Disturb” feature. For more information, go to Turn on Do Not Disturb for Alexa.


Unblock contacts

  1. Open the Alexa app and select Conversations conversations button from the bottom menu.
  2. Select Contacts icon .
  3. Scroll down and select Block contacts.
  4. Find and select the contact you want to unblock, then select Unblock.

Note: Any messages sent while the contact was blocked will not appear after the contact is unblocked.

You’ll notice that Amazon does not say whether or not the blocked contact is notified, or made aware in any way, that they’ve been blocked. It’s also unclear if blocking a contact also removes your contact information from their Alexa contacts list. I’ll need to do some more testing on this to answer those types of questions, but the screenshots of the process illuminate things a little more.

Here’s the new Contacts list page. Note the new Block Contacts link at the bottom.

Alexa Contacts 1


When you tap that link, you see the screen shown below. I don’t know why some Contacts are listed twice, once just by name and again as “Name’s Home”, and Amazon doesn’t explain this. My guess is that the name-only listing is for that person’s copy of the Alexa app and the home listing is for their Alexa device(s), because Alexa device owners can communicate with one another either in the app or on their Alexa device(s), but again, more testing is needed. It would kind of make sense, since some people might be okay with Alexa app contact but not their Alexa device(s), or vice-versa.

The red arrow indicates one of the Block links.

Alexa Contacts 2


Here, I’ve tapped the bottom-most Block link. This is the warning message that displays:

Alexa Contacts 3


After I confirm on the warning message, I’m returned to the Contacts list. Notice that the blocked contact is still there, and now the Block Contact link has changed to an Unblock link.

Alexa Contacts 4


So yes, if you change your mind you can unblock someone you’ve previously blocked. Interestingly, blocking this person did not remove their contact information from my Alexa contacts list, and so far as I can tell I still had the ability to contact them via Alexa calling or messaging, so it appears this block is not a two way street.


There are still some questions that need answering, but this is a big step in the right direction for Amazon.


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