Echo / Alexa Troubleshooting: Maybe It’s A WiFi Issue

If you’re having trouble with streaming audio skips, Alexa ignoring your requests, or voice responses from skills or Amazon services “breaking up”, It could be a WiFi problem.

 

 

Easy WiFi Troubleshooting For Non-Engineers
Late in August of this year, Vox.com created this two-minute YouTube video to demonstrate easy methods for improving WiFi signal strength, all based on the science of how WiFi works:

 

What If None Of Those Things Help?
Then maybe it’s not a WiFi issue after all. Here are some LME troubleshooting posts (links for these have also been added to the Echo Help Desk page):

Learn about using Alexa Voice Training and Voice Feedback in the Alexa app to improve Alexa’s comprehension in How You Can Make Alexa Smarter

How To Check Amazon Server Status, Streaming Service Status to see if the problem is with your device or Amazon’s servers/services

Troubleshooting: Audio Stops Playing On Echo, Echo Audio Drops Out

Echo Not Hearing You Clearly? – here are some possible fixes

 

Hopefully, one of these troubleshooting guides will solve your problem. If not, call Amazon Echo/Alexa tech support (1-877-375-9365 – 3am to 10pm PST, 7 days) for further assistance.

 

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